(C) 2017 SIA, LLC

Sales, Returns & Exchanges

S.I.A. Firearms

Simply the best firearms store in Knoxville.

All firearm and ammunition sales are final.  We cannot accept any returns on firearms or ammunition.  All firearms are covered by the manufacturer’s warranty.  We can assist you with the return process but ultimately, any problems or defects with firearms is the responsibility of the manufacturer to resolve in keeping with their warranty. 

We will accept returns or exchanges within 30 days of purchase on all other merchandise with verified proof of purchase.  Refunds will be issued in the manner of the original purchase or otherwise at the discretion of SIA. LLC. 

No returns or exchanges will be accepted on gift certificates, class tuition, items for personal use (including clothing, eye & ear protection), sale, clearance, special order, special purchase or any item marked final sale. 

Gift Certifcates

Gift Certificates may, at the discretion of SIA, LLC, require proof of purchase for validation.  Gift Certificates are valid from one year from the date of issue or the stated expiration date on the certificate.  No refunds will be given on gift certificates or certificates for training whether pre-paid certificates or promotional certificates.

Layaways require a minimum of 10% as a down-payment with complete payment within 90 days.  Layaways are refundable or transferable to another item, except:

  • The initial 10% down-payment is non-refundable.
  • All payments are non-refundable on sale, clearance, or special order items.

Payment is expected on layaways every 30 days throughout the layaway period equal to 1/3 of the unpaid balance. Failure to do so, or to fail to satisfy the balance on the layaway in its entirety within 90 days from the date when the item was placed on layaway will cause the layaway to be in default of our layaway terms.  SIA Firearms (SIA, LLC) may then, at our discretion, choose to:

  • Add a surcharge equal to 5% of the total original retail price of the layaway and extend the layaway period for another 14 days, or
  • Refund by store credit 80% of all payments made, less the original 10% down payment and return the item to store stock for sale.

After SIA Firearms has attempted to contact a customer regarding a layaway that is in default, SIA Firearms will assume after 14 days of not being contacted regarding the layaway that the customer has no further interest in purchasing the layaway.

Special Orders

Pre-paid special orders are refundable after a 10% restocking fee and any shipping charges incurred by SIA Firearms.

Other Terms
SIA, LLC is not responsible for misprints or errors in any advertising, post, or signage.

By shopping in our store you are agreeing to have your name, image and likeness used in our advertising and marketing either through print, television or other electronic means and release SIA, LLC from all limitation on the use of your name, image or likeness and for any claim for compensation for said use.

​These terms and conditions are subject to change without notice.